Warranty Information

ALL PaulaMax Jewelry orders include a FREE 3-year warranty,  which covers all metals and all stones. The warranty does not cover loss, theft or resizing.

The PaulaMax Team inspects every piece before shipment to ensure that each customer receives the highest quality of jewelry, the right size and proper engravings. 

WARNING FOR AMAZON CUSTOMERS:

AMAZON NORTH AMERICA: When shopping for PaulaMax Jewelry on Amazon.com it is VERY IMPORTANT to ensure it says "SHIPS FROM PaulaMax Jewelry" and "SOLD BY PaulaMax Jewelry".

AMAZON EUROPE: When shopping for PaulaMax Jewelry on Amazon it is VERY IMPORTANT to ensure it says "SHIPS FROM PaulaMax Jewelry UK" and "SOLD BY PaulaMax Jewelry UK".

AMAZON JAPAN: When shopping for PaulaMax Jewelry on Amazon.co.jp it is VERY IMPORTANT to ensure it says "SHIPS FROM PaulaMax Jewelry JP" and "SOLD BY PaulaMax Jewelry JP".

If it does not say this do NOT purchase,
as it is counterfeit and will void the warranty
and NOT be covered by warranty.

If you find the PaulaMax Jewelry brand being offered on Amazon by a counterfeit seller, OR if you have purchased PaulaMax Jewelry on Amazon from a counterfeit seller, please email us at counterfeit[AT]paulamaxjewelry[DOT]com and we will help walk you through the steps to receive a refund from Amazon for purchasing from a counterfeit seller.