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Shipping & Delivery Information

HOW THE PRODUCTION AND SHIPPING PROCESS WORKS

The production of each piece of jewelry generally takes 2-4 business days.

Once your order goes into production, that is when your shipping label is printed. Your order stays with your shipping label throughout the whole process, as your order details are printed on the shipping label. 

Once production and quality check is complete, that is when your order gets shipped out. What gets printed on the shipping label is what YOU entered for your customization of your order - which is presented on your order confirmation page.

We do not have the ability to change orders. We can cancel or change shipping locations to an extent, but we cannot change an order!  

In times of extremely high congestion, it may take an extra 3-4 days. We currently offer tracking numbers and full tracking links by request. Once your order ships, you will receive an e-mail with a link to track it's progress.

U.S. orders with Standard Shipping generally take 5-10 days to arrive, with most orders taking less than 8 days. Expedited Priority Shipping generally takes 2-4 days after you order.

If you are ordering outside the U.S., you should expect to add an extra 1-2 weeks depending on your location. (Shipping times to Canada are generally faster than Mexico and Europe.)

HOW SHIPPING IS CALCULATED?

We offer FREE Shipping for all orders! 

Orders over $100.00 will benefit from Free Express Shipping.

SHIPPING OUTSIDE OF THE UNITED STATES?

We also ship abroad, however, only Priority shipping can be used to ship outside of the U.S. We ship to Canada, Mexico, and most of Europe, however, this will increase shipping times.

SHIPPING ON ITEMS OF RETURN?

We e-mail return labels with no cost to our customers if the issue is a result of a packaging error. All other issues need to be addressed with customer service to determine returns.

Please e-mail our customer service (help@paulamaxjewelry.com) if you have any questions regarding this manner and we will assist you in whatever way possible!