Re-Sizing:
If you need a resizing on a personalized product please contact us at help [at] paulamaxjewelry.com or by using the chat button or "contact us" form.
Mistakes:
If PaulaMax Jewelry made a mistake and made your order with the wrong size, color or engravings then we will be happy to offer you either a refund or an exchange. Send an email to help [at] paulamaxjewelry.com - For a quick and speedy resolution include your order number (if known), name of the purchaser and email address used for the purchase.
Returns On Non-Personalized Merchandise:
Returns on non-personalized merchandise are accepted up to 30 days after delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. To start a return send an email to help [at] paulamaxjewelry.com - For a quick and speedy resolution include your order number (if known), name of the purchaser and email address used for the purchase.
Returns On Personalized Merchandise:
Returns are not accepted on personalized jewelry, as it cannot be resold or reused again. For extenuating circumstances occasionally we will accept a return. If the item is found to be exactly as it was ordered, then a restocking fee of 50% will be charged. Just snap a clear crisp focused picture of the product and email it to help [at] paulamaxjewelry.com - For a quick and speedy resolution include your order number (if known), name of the purchaser and email address used for the purchase.
Additional non-returnable items:
- Sale items
- Gift cards
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, email us at help [at] paulamaxjewelry.com.
If a return and/or exchange is done due to a quality control problem, then PaulaMax Jewelry will issue a prepaid shipping label that includes tracking and insurance at no cost to the customer.
If a return and/or exchange is done that is *NOT* the result of an error on PaulaMax Jewelry's behalf, then you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are issued a prepaid label then the cost of return shipping will be deducted from your refund. If you use your own shipping you should consider using a trackable shipping service and purchasing shipping insurance.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at help [at] paulamaxjewelry.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
